FAQ

Promotion codes are valid for a limited time and for one use only. At checkout, enter the provided code in the designated promo code field to apply the credit to your current order.

We reward our shoppers with Les Bourjoies Loyalty Points (valued at $1 per point). For every $20 spent, your account will be credited with 1 loyalty point. The credits will automatically be applied to your next purchase.

We know you’ll love your suits and want to encourage you to share the buzz. Help us spread the word, and we’ll help you buy your next Les Bourjoies blazer. We’ll give all of your referred friends a $30 credit towards their first purchase. Once they’ve completed their order, a $30 credit is coming your way as well.

We ship to all countries.

SUITS & BLAZERS

Orders over $350 are shipped at no cost to customers located in North America! Customers outside of North America pay $40 for shipping (duties and taxes are billed at delivery).

*Note: After 1:00 pm EST, the order placement shifts to the next business day.

PANTS, TROUSERS & SHIRTS

Customers located in North America pay $10 for shipping. Customers outside of North America pay $40 for shipping (duties and taxes are billed at delivery). Orders over $350 are shipped at no cost to customers located in North America! During the whole process, we invite you to check the progress of your order on our tracking system within your profile or speak with our customer service team via live chat, phone, or email.

*Note: After 1:00 pm EST, the order placement shifts to the next business day.

SUITS & BLAZERS

All suits and blazers will leave our warehouse within 15 business days from order receipt. For a fee of $40, express order guarantees that your suit or blazer will leave our warehouse within 10 business days. Once leaving our warehouse, your suits & blazers package is in good fast hands.

Your suits & blazers will arrive at your door the day after it leaves our warehouse (Saturday inclusive) if your delivery address is in North America. During the whole process, we invite you to check the progress of your order on our tracking system within your profile or speak with our customer service team via live chat, phone or email.

*Note: After 1:00 pm EST, the order placement shifts to the next business day.

PANTS, TROUSERS & SHIRTS

All tailored pants, trousers, and shirts will leave our warehouse within 10 business days from order receipt. Your order will arrive at your door between 2-7 days after it leaves our warehouse (Saturday inclusive) if your delivery address is in North America. During the whole process, we invite you to check the progress of your order on our tracking system within your profile or speak with our customer service team via live chat, phone, or email.

*Note: After 1:00 pm EST, the order placement shifts to the next business day.

Our customers have 15 days from product receipt to return unworn clothes in perfect condition. See our Returns and Cancellations Policy for more details.

Contact customer service through chat or email if you are at all dissatisfied. They will start a file for you with a ticket number and provide you with full return instructions.

The return shipping cost is on us if you are a Member Client.

If you cancel an order within 48 hours of the order placement, a full refund will be issued. After 48 hours, a store credit will be applied to your account for the full amount of the order placed.

If you are unsatisfied with your purchase for any reason, we will pay for the return shipping and either fix the sizing or issue you a store credit in the full amount minus taxes.

If a cancellation of an order comes in within 48 hours of the order placement, a full refund will be issued. After 48 hours, a store credit will be applied to your account for the full amount of the order placed.

If you wish to make a change to your order, you can do so within 48 hours. After 48 hours, you can cancel the order for a store credit in the full amount of your purchase.

Purchases will be charged to your provided credit card in the currency of your respective country (CAD or USD).

Our website is SSL (Secure Sockets Layer) enabled. This ensures that all information exchanged between us remains secure and private.

We accept all major credit cards including Visa, Mastercard, and American Express.

We invite our customers to shop for new styles prior to release. As soon as the new item is ready for the market, the product will be shipped immediately to those who purchased on pre-order.

When your order is completed, we will email you a confirmation number. You may use this number to track the progress of your order.

With a copy of your order in hand, call our customer service number or send us an email with your confirmation number in the Subject and we will respond within 1-2 business days.

Use your confirmation number to track the progress of your order in the designated tracking section in your profile. This number was sent to you by email when you have completed and paid for your order.

If you are struggling to locate your product, contact our customer service team via phone, email, or live chat with your confirmation number in hand.

No, you don’t need a tailor. You have 3 options at your disposal.

1. Use our 3DLook app for measurement. Click here for online measurement
2. If you fit perfectly into the same standard off-the-rack size from several different retailers, you can give us that size to manufacture your customized blazer.
3. Have someone take your measurements using a standard tape measure

If you fit perfectly into the same standard off-the-rack size from several different retailers, we can use that size to create your blazer.

Your measurements & purchase history will remain in your account indefinitely.

Credit card information will be stored by a third-party service; Stripe. See the Stripe privacy policy for more details.

See our Privacy Policy for full details.

For more on Les Bourjoies data collection, see our privacy policy.

Standard tape measures can be purchased at fabric/sewing stores, pharmacies, hardware stores, larger-scale convenience stores or click here to purchase from our shop page.